Refund policy

We have a 14-day return policy, which means you have 14 days from the day you receive your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused and unworn

  • With original tags attached

  • In the original packaging

  • Accompanied by a receipt or other proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

Email: balticmotorsportsolutions@gmail.com

Please include:

  • Your order number

  • A brief description of the reason for return

  • Photos, if the item is damaged or incorrect

Do not send items back without contacting us first.

Damages and Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will evaluate the issue and arrange a replacement, refund, or other appropriate solution.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be issued to your original payment method

  • Refunds are processed within 10 business days

  • Please note that banks or card issuers may take additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at balticmotorsportsolutions@gmail.com.

Non-Returnable Items

The following items cannot be returned:

  • Sale or discounted items

  • Gift cards

These exclusions do not affect your statutory rights in the case of defective or incorrect goods.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

  1. Return the original item

  2. Place a new order once the return is approved

European Union – Right of Withdrawal (14-Day Cooling-Off Period)

If your order is shipped to the European Union, you have the legal right to withdraw from your purchase within 14 days, for any reason and without providing justification.

To exercise this right:

  • The item must be returned in the same condition as received

  • Unused, unworn, with tags, and in original packaging

  • Proof of purchase is required

This right is separate from and in addition to our commercial return policy and does not affect your rights regarding defective or non-conforming goods under EU consumer protection law.

Contact

If you have any questions regarding returns or refunds, please contact us:

Baltic motorsport solutions
Email: balticmotorsportsolutions@gmail.com